Refund policy
Customers are responsible to verify and confirm the contents of each shipment upon receipt. Claims are required to be made within 7 days of receipt of goods. If there is a discrepancy or if any items were damaged during transit, you must retain the box that the item(s) arrived in so that we may file a report with the carrier.
Returns will not be accepted without prior authorization.
Defective goods will be replaced or given account credit.
Luxe Toys is unable to accept returns for the following reasons but not limited to;
- Used merchandise will not be eligible for returns due to health and safety reasons.
- Damaged packaging
- Articles of clothing, lingerie, latex accessories or costumes
- Any product that is missing components, accessories, or any other piece included in original condition
- Products which are not in the manufacturer’s original packaging
- Items with an expiration date such as personal lubricants and other topicals, contraceptives, and edible items.